FAQ
What are the hours for the fitness center?
The fitness center is open 24/7, so head on over for a workout!
What are the hours for the pool?
The pool is open seasonally from 10 AM - 10 PM, daily.
What are hours of the leasing office?
The Leasing Center hours are: Monday - Friday 9 AM-6 PM, Saturday 10 AM-5 PM, and closed on Sunday.
What is the parking situation (including EV charging)?
Private, gated surface parking is available for residents for an additional monthly fee, while visitors may utilize street parking. Please note that we do not offer EV charging stations on-site at this time.
How do I get my packages (is there a locker system)?
Package reception services are provided by the on-site team.
Are the apartments ADA accessible, and do the buildings have elevators?
The community features elevator-serviced buildings.
Can I apply online?
Absolutely. Use our convenient online application to reserve your apartment.
What are the qualifications - income, credit history checks, criminal history, rental history, etc.
Yes, you will need to make three times the base rent for verifiable income, we will also complete screening that will include credit, criminal, and rental history.
How long does the application approval process typically take?
We try our best to get the application process wrapped up within 72 hours although this can be dependent on outside factors such as our 3rd party screening, rental history verification, etc.
What leasing options are available?
We offer flexible lease terms, based upon availability.
What are your application requirements?
To reserve an apartment home, you must complete an application and pay all admin/app fees. We will then process background, rental verification, and employment checks. For questions on occupants, please contact the office.
What fees/deposits are due upon applying? Moving in?
At the time of application, a $50 application fee per applicant and a $400 administrative fee are due. Potential deposits and prorated base rent are due at move-in based on third-party screening results
Do I have to pay first & last month's rent?
Based on creditworthiness, sometimes we require an extra deposit, but no, we do not require the first and last month's rent.
When is rent due and how can I make my rent payment?
Rent is due on the first day of each month. Our preferred payment method is online payments, but you can also drop off checks and money orders in the office during business hours. There is no fee to do ACH payments. Credit cards will have a processing charge.
Is there a late fee for overdue payments? Is there a grace period?
There is a late fee of 15% of the total rent due. We do offer a four-day grace period.
Is renter's insurance required?
Yes. Renters insurance is required with a minimum $300,000 Liability Coverage policy.
What utilities are NOT included in the rent?
No utilities are included in the monthly rent. Residents are responsible for setting up and paying for all standard utilities (such as electricity, gas, water, trash, and internet). Additionally, separate monthly fees apply for pets, parking, and pest control.
What is the average cost for utilities each month?
Utilities really can fluctuate based on occupant variables.
Are corporate rentals available?
We don't have any internal furnished apartments, but we do work with companies to help supply this service. Contact our office for these details.
What is the penalty for breaking a lease, or do you allow lease transfers?
We do offer a clause in the lease agreement that provides an option to break a lease with certain notice and penalties.
Are security deposits refundable?
Security deposits are based on the screening results and have the potential of refund at move out based on damages and other factors.
Do you offer virtual, self-guided, or in-person tours, and how do I schedule one?
In-person and 360 virtual tours are available and can be scheduled online or by contacting the dedicated service team.
How do I pay rent? Can I pay online?
Rent can be paid online via ACH with no fee, or with a credit card for a processing fee. Checks and money orders are accepted at the office during business hours.
I have a noise complaint. Who do I contact?
We are here to handle things like this, just give us a call. If it is after hours or an emergency, you can contact the local police department and let us know.
What is the smoking policy?
This is a smoke-free community.
I need emergency maintenance. Who do I call?
We pride ourselves on being here for you every day! Our team provides 24-hour on-site maintenance for urgent situations. Please call (816) 527-8358 right away so our on-call technician can assist you.
I have a non-emergency maintenance issue. Who do I contact?
You can call us or use your resident portal to submit a work order.
Do you allow pets? What is the pet policy?
NorthPoint Communities welcomes cats and dogs only. We do not allow caged animals or those requiring an aquarium or heat lamp. Animals must not exceed a combined weight of 85lbs per apartment home. Animals may not be in the common areas of the community unless on a leash or an approved device based upon the animal’s certification and may be restricted from specific areas. The animal’s owners are responsible for cleaning up after the animal and for any damage done by the animal. Animals may not disturb the peaceful and quiet enjoyment of the other residents. All animals must be in compliance with all state and local laws concerning animals. We do not allow aggressive animals of any type.
What is the parking situation?
2501 Beacon Hill offers gated surface parking for an additional fee.
What is the policy for snow removal?
We handle all snow removal with a combination of in-house and contract services.
What is the procedure for moving out?
Once you provide your 60-day notice, we will be in touch to schedule your move-out and confirm all procedures.
What is the policy on subletting or Airbnb/Short-term rentals?
We do not allow subletting or Airbnb/Short-term rentals.
What is the guest policy for overnight stays?
Guests are welcome to stay overnight, but all visitor vehicles must park on the street. Resident parking areas are reserved exclusively for permitted vehicles.
Is there a bathtub or just a shower? Are they together or separate?
This varies from apartment to apartment. You usually can tell on the floor plan, but if you have a preference, just let us know and we can try and find what works best for you.
What appliances and finishes are included in the kitchen?
Kitchens include stainless steel appliances, an electric stove, a microwave, a dishwasher, a garbage disposal, quartz countertops, modern hardware, and pendant lighting.
What general features and finishes are standard in the apartments?
Residences feature 9-foot ceilings, oversized windows with contemporary shades, white walls, walk-in closets, smart locks, Honeywell smart thermostats, and private balconies or patios.
What type of flooring do the apartments have?
Apartments feature Paris plank flooring and Cove Creek tiled showers.
Is laundry included in the apartment?
Yes, an in-home washer and dryer are included in every residence.
Do the apartments have A/C or specific climate control?
Yes, apartments include air conditioning and Honeywell smart thermostats.
Does the apartment have extra storage space?
Residences include walk-in closets and kitchen pantries, and indoor bicycle storage is available.
Is the apartment set up for remote work?
The community offers complimentary Wi-Fi in common areas, a resident clubhouse, a conference room, and a business center.
Do you have free internet/WiFi? (Where is it available?)
We provide free Internet/WiFi access in the clubhouse for your convenience.
Do you have cable?
No, we do not provide cable.
How do I reserve community amenities?
Through the online Software and/or onsite staff.
Does this community have a pest control service?
Yes, we do have a pest control service.
Are BBQ grills available year round? What kind of grills do you have?
Gas grills are available year-round, located near the pool area.
Are concierge services available?
No, we do not offer concierge services at this time, but our staff is always ready to help with what we can.
Are there restrictions for what can be put on balconies or patios?
Yes, please refer to the lease.
Which providers are available for internet and cable?
We are partnered with AT&T Fiber Internet.
What other community amenities are available?
Amenities include a rooftop pool and sundeck, a 24-hour fitness center, a yoga studio, an on-site coffee shop, an off-leash bark park, a dog grooming center, a resident clubhouse, a meditation room, and a conference room.
Does the community host resident social events?
Yes, the community hosts resident events on a monthly basis.
Is the building secured or controlled access?
The community features access-controlled buildings, smart locks for residences, and an after-hours courtesy patrol.
What are the closest options for grocery and dining?
The community has an on-site coffee shop and is in close proximity to the Crossroads District, Power & Light District, Midtown Marketplace, and Crown Center.
How close is the property to major highways, commuter routes, or specific major employers?
The community is located one mile from downtown Kansas City, 0.4 miles from the Center for Behavioral Medicine, and 0.6 miles from Truman Medical Center Hospital Hill.
Is public transportation easily accessible?
Yes, the property is located near multiple transit stops, including Metro Center On Main and Library On Main.
What schools and school districts are in the area?
Nearby schools include St. Paul's Episcopal Day School, Our Lady Of Guadalupe School, and Dela Salle Education Center.